Phygital design model proposal with innovative marketing approach for corporate fashion stores
Anahtar Kelimeler:
Corporate identity- Fashion retail- Store design- Phygital- Phygital designÖzet
In recent years, experiential and innovative approaches have been seen in the act of purchasing in the fashion sector. The concept of “phygital”, which combines physical and digital advantages, has emerged. This study proposes a phygital design model as an innovative approach for corporate fashion stores. In the research, an interdisciplinary hybrid space design model with mixed methods is aimed. Firstly, the store atmosphere is based on the SOR model on a qualitative basis. The phygital space design model was constructed with inferences made from the literature and hypotheses developed in this context. Since hedonic consumption behavior is seen in fashion, the model is measured with a theory belonging to psychological behavior theories. Thus, the model quantitatively shows whether fashion stores can be included in the phygital space class. In addition, hybrid components and class values of space experience quality were created in the model. Two case studies were conducted to test the phygital design model. As a result of the research findings, how a phygital approach is realized in store space design is discussed comparatively.
Referanslar
Adhi, P., Burns, T., Davis, A., Lal, S., & Mutell, B. (2019, May 3). A transformation in Store. McKinsey & Company. https://www.mckinsey.com/business-functions/operations/our-insights/a-transformation-in-store (24.11.2024).
Aiolfi, S., & Sabbadin, E. (2019). Fashion and new luxury digital disruption: The new challenges of fashion between omnichannel and traditional retailing. International Journal of Business and Management, 14(8), 41-51. https://doi.org/10.5539/ijbm.v14n8p41
Akgün, V. Ö., & Zerenler, M. (2021). Perakende mağazacılık sektöründe mağaza atmosferinin önemi: SOR modeli temelinde bir uygulama. İşletme Araştırmaları Dergisi, 13(3), 2110-2128. https://doi.org/10.20491/isarder.2021.1250
Artusi, F. and Bellini, E. (2020). Design and the customer experience: The challenge of embodying new meaning in a new service. Creative and Innovation Management, 29(S1), 152-161. https://doi.org/10.1111/caim.12364
Bag, D. (2023, August 8). Let’s get phygital: The omnichannel revolution that blends in-store & online shopping. Commercetools. https://commercetools.com/blog/let-s-get-phygital-the-omnichannel-revolution-that-blends-in-store-online-shopping (24.11.2024).
Baytok, N. (2009). Moda sektörü ve fiziksel perakende ortamında etkileşim. In L. Baruh & M. Yüksel (Eds.), Değişen iletişim ortamında etkileşimli pazarlama. Doğan Kitap.
Bermans, B., & Evans, J. R. (2011). Retail management: A strategic approach (11th ed.). Prentice Hall.
Bonfanti, A., Vigolo, V., Vannucci, V., & Brunetti, F. (2023), Creating memorable shopping experiences to meet phygital customers’ needs: evidence from sporting goods stores. International Journal of Retail & Distribution Management, 51(13), 81-100. https://doi.org/10.1108/IJRDM-12-2021-0588
Caboni, F. (2020). The use of digital technology to reshape the retail store. International Journal of Business and Management, 15(1), 149-156. https://doi.org/10.5539/ijbm.v15n1p149
Calvo-Porral, C., & Levy-Mangin, J. P. (2021). Examining the influence of store environment in hedonic and utilitarian shopping. Adm. Sci, 11(1), 6. https://doi.org/10.3390/admsci11010006
Clemente, L., Iodice, G., Carignani, F., Greco, F. & Bifulco, F. (2024). Phygital approach to value co-creation in international museums. Measuring Business Excellence, 28(2), 209-221. https://doi.org/10.1108/MBE-09-2023-0133
Creswell, J. W. (2013). Nitel araştırma yöntemleri. Siyasal Kitabevi.
Creswell, J. W., Creswell, J. D. (2018) Research design: Qualitative, quantitative, and mixed methods approaches. Sage.
Codignola, F. (2018). Luxury fashion brands and furniture design: Investigating strategic associations. European Scientific Journal, 14(4), 44-60. https://doi.org/10.19044/esj.2018.v14n4p44
El Badia, K., Doulkaid, A., & Wahabi, R. (2021). The impact of the co-production on the lived experience in a “phygital“ store: A value-based approach proposal of a model. Revue Internationale des Sciences de Gestion, 4(4), 1044-1069.
Ersoy, N. (1990). Görünenden görülmeyene. Zafer & Sena Ofset Matbaası.
Gaudoin, T. (2012, November 30). Burberry’s London flagship combines craftsmanship and technology. Architectural Digest. https://www.architecturaldigest.com/story/burberry-london-flagship-store-regent-street-article (19.10.205).
Gawel, J. E. (1997). Herzberg’s theory of motivation and Maslow’s hierarchy of needs. Practical Assessment, Research, and Evaluation, 5(11). https://doi.org/10.7275/31qy-ea53
Gedik, Y. (2021) Pazarlamada yeni bir dönem: Fijital pazarlama. Hacettepe Üniversitesi Sosyal Bilimler Dergisi, 2(3), 99-131.
Gregory, J. R., & Wiechmann, J. G. (1993). Marketing corporate image: The company as your number one product. McGraw-Hill.
Guzzetti, A., Crespi, R., & Belvedere, V. (2024). Phygital luxury experiences. A correspondence analysis on retail technologies. International Journal of Consumer Studies, 48(2), 1-15. https://doi.org/10.1111/ijcs.13008
Herzberg, F., Mausner, B., & Snyderman, B. B. (1959). The motivation to work (2nd ed.). John Wiley.
Heskett, J. (2013). Tasarım. Dost Kitapevi.
Holbrook, M. B., & Hirschman, E. C. (1982). The experiential aspects of consumption: Consumer fantasies, feeling and fun. The Journal of Consumer Research, 9(2), 132-140. https://www.jstor.org/stable/2489122
Huang, T. (2023). Using SOR framework to explore the driving factors of older adult’s smartphone use behavior. Humanit Soc Sci Communications, 10. https://doi.org/10.1057/s41599-023-02221-9
Hughes, M. (2022, October 31). The future of retail is phygital. Forbes. https://www.forbes.com/sites/mikehughes1/2022/10/31/the-future-of-retail-is-phygital/?sh=52b12b3013b5 (07.11.2024).
Hulten, B. (2011). Sensory marketing: The multi-sensory brand-experience concept. European Business Review, 23(3), 256-273. https://doi.org/10.1108/09555341111130245
Kayım, N. (2018). Herberg’in çift-faktör teorisini bağlamında motivasyon: Şeytan marka giyer filmi. Uluslararası Toplum ve Kültür Çalışmaları Dergisi, 1, 31-45.
Khan, A. (2018, March 17). Going phygital in 2018: Merging physical and digital. Medium. https://medium.com/spark-eighteen-lifestyle/going-phigital-in-2018- merging-physical-and-digital-c6340f4ed450 (07.11.2024).
Kotler, P. (1973). Atmospherics as a marketing tool. Journal of Retailing, 4(9), 48- 64.
Lindstrom, M. (2005). Brandsense: How to build powerful brands through touch, taste, smell, sight and sound. Free Press.
Lopienski, K. (2024, March 12). Is phygital retail the future of retail and ecommerce? Shipbob. https://www.shipbob.com/blog/phygital-retail/ (15.11.2024).
Martarello, E. (2023). Exploring CNNs and attention mechanisms for brand ıdentification in fashion runway shows [Master’s thesis]. Ca Foscari University of Venice. https://unitesi.unive.it/handle/20.500.14247/16447 (19.10.2025).
McIntyre, C., Melewar, T. C., & Dennis, C. (Eds.) (2016). Multi-channel marketing, branding and retail design: New challenges and opportunities. Emerald Group Publishing Limited.
Mile, C., Spena, T. R., & Marzullo, M. (2023). The phygital transformation: a systematic review and a research agenda. Italian Journal of Marketing, 323-349. https://doi.org/10.1007/s43039-023-00070-7
Moravcikova D., & Kliestikova J. (2017). Brand building with using phygital marketing communication. Journal of Economics, Business and Management, 5(3), 148-153. https://doi.org/10.18178/joebm.2017.5.3.503
Mounaim, L., & Tighzri, S. (2020). Transformation digitale et révolution expérientielle, vers une expérience de consommation digitale: Une réflexion théorique. Revue Internationale des Sciences de Gestion, 3(2), 1278-1292. https://doi.org/10.5281/zenodo.3829869
Neuhofer, B., Buhalis, D., & Ladkin, A. (2013). A typology of technology-enhanced tourism experiences. International Journal of Tourism Research, 16(4). 340-350. https://doi.org/10.1002/jtr.1958
Odabaşı, Y., & Barış, G. (2013). Tüketici davranışı (13th ed.). Mediacat Akademi.
Okay, A. (2013). Kurum kimliği. Derin Yayınları.
Olins, W. (1984). The wolff olins guide to corporate identity. Ashgate Publishing.
Porat, T., & Tractinsky, N. (2012). It’s a pleasure buying here: The effects of web-store design on consumers’ emotions and attitudes. Human-Computer Interaction, 27(3), 235-276. https://doi.org/10.1080/07370024.2011.646927
Purcarea, T. (2018). The future of retail impacted by the smart phygital era. Romanian Distribution Committee Magazine, 9(3), 34-46.
PWC. (2023, June 26). June 2023 global consumer insights pulse survey. PWC. https://www.pwc.com/gx/en/industries/consumer-markets/consumer-insights-survey.html (03.11.2024).
Reagen, C. (2019, December 4). The new Canada Goose Toronto store doesn’t have inventory, but it does have a daily snowstorm. CNBC. https://www.cnbc.com/2019/12/04/canada-gooses-new-toronto-store-has-a-daily-snowstorm.html (19.10.2025).
Runesson, L., Anderson, J., & Svensson, C. (2020). The power of in-store technology: A qualitative study about how in-store technology creates value for Swedish retail companies and their customers [Bachelor thesis, Linnaeus University]. Digitala Vetenskapliga Arkivet. https://www.diva-portal.org/smash/record.jsf?pid=diva2%3A1436617&dswid=-9276 (19.10.2025).
Saricam, C. (2023) Analyzing the influence of store atmospherics on younger generation in apparel retail market with an extended S-O-R model. Journal of Global Fashion Marketing, 14(2), 143-156. https://doi.org/10.1080/20932685.2022.2032794
Sarıgül, Ç. (2015, June 22). Güneş sembolü. Kosmos Mecarası. http://kosmosmacerasi.com/v1/2015/06/gunes-sembolu/ (06.11.2024).
Schmitt, B., H. (1999). Experiential Marketing. The Free Press.
Selvi, M. S. (2007). İlişkisel pazarlama. Detay Yayınları.
Shah, N. (2018, Febuary 10). S-O-R theory from behavioural psychology: Complete guide. Ichars. https://instituteofclinicalhypnosis.com/psychotherapy-coaching/sor-theory-with-examples/ (06.11.2024).
Solomon, R. M. (2018). Consumer behavior, buying, having and being (12th ed.). Pearson Education.
Srinivasan, S., & Srivastava, R. (2010). Creating the futuristic retail experience through experiential marketing: Is it possible? An exploratory study. J Retail Leisure Property 9, 193-199. https://doi.org/10.1057/rlp.2010.12
Szozda, N. (2023). Omnichannel as a driver of digitalization: evidence from the emerging market in the fashion industry. Journal of Fashion Marketing and Management, 27(5), 905-923. https://doi.org/10.1108/JFMM-11-2021-0293
Tampf. (2016). Dönüşürken büyüyen Türkiye perakende sektörü. http://tampf.org.tr/#/show/raporlar (01.10.2024).
Tonetto, L. M., Tamminen, P. (2015). Understanding the role of intuition in decision-making when designing for experiences: Contributions from cognitive psychology. Theoretical Issues in Ergonomics Science, 16(6), 631-642. https://doi.org/10.1080/1463922X.2015.1089019
Turley, T. W., & Chebat, J. C. (2002). Linking retail strategy, atmospheric design and shopping behaviour. Journal of Marketing Management, 18(1-2), 125-144. https://doi.org/10.1362/0267257022775891
TÜSİAD. (2021, May). Çok kanallı perakende ve Covid-19. TÜSİAD. https://tusiad.org/tr/yayinlar/raporlar/item/10775-tusiad-cok-kanalli-perakende-raporu (01.10.2024).
Usta, A. (2017). Organizasyonlarda psikososyolojik yönetim ve uygulamaları. Nobel Yayıncılık.
Ünlü, S. (2013). İş yaşamında motivasyon kuramları, iş ve yaşamda motivasyon. Anadolu Üniversitesi.
Vashishtha, V., & Kashyap, R. (2023). Reconfigure the apparel retail stores with interactive technologies. Research Journal of Textile and Apparel, 27(1), 54-73. https://doi.org/10.1108/RJTA-07-2021-0085
Vrecopoulos, A. P. (2001). Virtual store atmosphere in internet retailing: Measuring virtual retail store layout effects on consumer buying behavior [Doctoral sissertation, Brunel University]. Brunel University Research Archive. https://bura.brunel.ac.uk/handle/2438/4325
Vural, Z. B. A., & Bat, M. (2013). Teoriden pratiğe kurumsal iletişim. İletişim Yayınları.
Yağcı, E. (2005). Mimarlıkta moda olgusu: kapitalist toplumlarda moda eğilimlerinin mimarlığa etkileri [Master’s thesis, Gazi Üniversitesi]. Yök Açık Bilim. https://acikbilim.yok.gov.tr/handle/20.500.12812/302718
Yazıcıoğlu, D. E., & Meral, P. S. (2011). İç mekân tasarımının kurum kimliğine uygunluğunun ölçülmesine yönelik yöntem önerisi. Yalova Sosyal Bilimler Dergisi, 1(1), 111-131.
Yoon, N., Lee, H. K., & Lee, Y. J. (2021). The effect of vr store vividness on immersion and user satisfaction. Journal of the Korean Society of Clothing and Textiles, 45(3), 559-572. https://doi.org/10.5850/JKSCT.2021.45.3.559
İndir
Yayınlanmış
Sayı
Bölüm
Lisans
Telif Hakkı (c) 2025 IDA: International Design and Art Journal

Bu çalışma Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License ile lisanslanmıtır.
IDA: International Design and Art Journal açık erişimli akademik bir dergidir. Kabul edilen makalelerin tüm yayın hakları IDA: International Design and Art Journal'a devredilmiş sayılır. Makaleler başka bir yerde yayınlanamaz, kopyalanamaz ve referans göstermeden kullanılamaz.

IDA: International Design and Art Journal Creative Commons Atıf-GayriTicari-AynıLisanslaPaylaş 4.0 Uluslararası Lisansı ile lisanslanmıştır.
